How Solium AI Works with Zanda Health

A patient shouldn’t have to wait for your reception desk to become free just to ask a straightforward question or organise an appointment. Solium AI answers calls 24/7 and can be trained around your clinic’s services, terminology and processes. That gives patients an immediate first point of contact while your reception team stays focused on the people and tasks that genuinely need their attention.

For busy psychology, counselling and allied health clinics, this can make a real difference during peak call periods. Zanda itself is built for areas including psychology, counselling, mental health, physiotherapy, speech pathology and occupational therapy, so there’s a natural fit for practices already using the platform to manage complex practitioner schedules and ongoing client relationships.

A lot of reception work follows a familiar pattern: find the right practitioner, check the appointment type, look for a suitable time, make the booking and repeat. Solium AI is designed to reduce that repetition. Our AI receptionists can handle booking-related conversations, identify what the patient is trying to organise and follow the rules you’ve set for your clinic.

Zanda supports a detailed appointment workflow of its own, including practitioner calendars, services, locations, rescheduling and cancellations. Its Client Portal also supports online bookings and client-led rescheduling. The exact connection is configured around the Zanda access available to your practice and the workflows you want to automate, so we can build a Zanda Health integration that makes sense for your setup rather than forcing every clinic into the same process.

Once a clinic grows beyond one practitioner, appointment management gets more complicated very quickly. Different services, calendars, locations, practitioner availability and booking rules all have to line up before a patient can be placed in the right appointment. That’s exactly where a custom AI receptionist becomes useful. Solium AI can be trained around those differences so it understands how your clinic wants calls and booking requests handled rather than treating every practitioner as interchangeable.

This is particularly relevant for psychology and counselling clinics. Zanda was originally developed from the experience of running a psychology practice, and its current platform supports solo, group and multi-location practices. Your Zanda Health AI receptionist can therefore be built around a real clinic structure: multiple practitioners, different appointment types, specific services and the handover rules your reception team already follows.

Automation works best when it removes the repetitive work without removing the human element. Patients will always have situations that need judgement, empathy or a conversation with someone from your team… but they’ll also have plenty of calls that don’t.

Solium AI can take care of common enquiries, routine appointment requests and other configured call types while your existing reception team handles more complex or sensitive situations. If a conversation needs a person, the workflow can be designed around that handover rather than trying to make AI handle everything. Think of it as additional reception capacity, not a replacement for the people who already know your patients and your practice.

Patients don’t organise their lives around reception hours. Someone may remember they need to move an appointment at 9pm, while another might finally have time to call about your services on a Sunday. A Power Diary AI receptionist, now working alongside the platform known as Zanda Health, gives those patients somewhere to turn without requiring your staff to extend their working day.

Solium AI can answer patient calls 24/7, provide configured practice information and support the reception workflows you’ve chosen to automate. That means fewer missed calls building up after hours and less pressure on your team when the phones switch back on the next morning.

A good AI receptionist shouldn’t make callers fight through layers of “press one, press two” menus. We train Solium AI on your clinic’s own information so patients can ask questions naturally, and this could include opening hours, locations, services, practitioners, fees, appointment requirements or other common queries your team answers every day.

Because every receptionist is custom-built, the conversation can be shaped around the language and processes your clinic actually uses. For patients, it feels simpler. For your staff, it means fewer interruptions for questions that don’t need to reach the front desk.

Connecting anything to a healthcare practice management system calls for careful handling of patient information. Zanda’s platform includes two-factor authentication, granular user permissions and ISO 27001-certified security, and its Australian offering states support for Privacy Act compliance.

Zanda is also rolling out its Public API, which uses secure API keys and HTTPS for authenticated access to practice information. The current public rollout is still evolving, with read-oriented access available and broader write functionality being developed. Solium AI is designed specifically for healthcare environments and handles sensitive information under its own privacy framework, including the Privacy Act 1988 and Australian Privacy Principles. We configure access around the tasks the AI actually needs to perform rather than treating broader system access as the default.

Your clinic may use Zanda very differently from the practice down the road, even if you work in the same specialty. That’s why Solium AI doesn’t rely on a single generic receptionist template. We start with your actual call flows, practitioner setup, booking rules, services and common patient questions, then build the receptionist around them.

Your Zanda Health integration might be heavily focused on appointment communication; another clinic might need more help with FAQs, overflow calls or after-hours enquiries. The point is to automate the parts of reception that are creating friction in your practice, not automate things simply because we can.